Office Policies

Office Hours

(Closed for lunch 12:30 – 1:30 pm)

Summer Hours (March-September)

Monday – Friday

8:00 am – 4:00 pm

Winter Hours (October-March)

Monday – Friday

8:00am-5:00pm

Appointments

All patient visits are by appointment only. We ask that you arrive 15 minutes prior to appointment time, to allow for insurance verification or for any time needed to update your insurance information in our system.

We try to keep the office running smoothly but emergencies, late arrivals, and unscheduled appointments may delay our normal schedule. Please realize that we always try to give each patient the necessary time, so your understanding of unexpected delays is appreciated.

If you miss your appointment without calling to reschedule or cancel within 24 hours of scheduled appointment, there will be a $50 no show fee.

After Hour Care

Although the office may be closed, there is always someone available 24/7 to cover our patients’ urgent needs. Please call us at 678-990-2501 and you will be given instructions on how to proceed.

We use Pediatric Triage Nurse services through Children’s Healthcare of Atlanta (CHOA). On rare occasions (like holidays), there may be a delay in speaking to the nurse. If you feel that your wait time has been excessive, please call back. The nurse will offer medical information based on protocols which exist for almost every situation. If the nurse feels that it is an emergency or warrants the doctor’s attention, she will refer you to the on-call doctor who will call you back. Please turn off your answering machine and anti-caller ID block. You should expect a call back within 30 minutes. If you are concerned that you have not been called back quickly enough, please try calling us again. Sometimes we have been given the wrong callback number or there may be a malfunction with our cell phones.
If your child should require after hours care, we refer patients to be seen at CHOA urgent care centers – the nearest urgent care centers are located at The Collection at Forsyth and North Point. The 2 children’s hospitals in the area include Scottish Rite and Egelston.

Make an Appointment!